AWS offers four support plans, and the Cloud Practitioner exam expects you to match a scenario to the right one — usually based on response time and whether a Technical Account Manager is included.
The four plans
Basic (free) — docs and forums only. Developer — business-hours email support. Business — 24/7 support, full Trusted Advisor, fast response. Enterprise — everything plus a dedicated Technical Account Manager (TAM) and the fastest response for business-critical systems. TAM mentioned? Enterprise.
Test yourself
A company running business-critical production workloads needs a dedicated Technical Account Manager and the fastest response times. Which support plan?
- Basic
- Developer
- Business
- Enterprise
👉 Click to reveal the answer & explanation
Correct answer: D. Enterprise Support includes a dedicated Technical Account Manager and the fastest response for business-critical systems. Basic (A) is free docs/forums; Developer (B) is business-hours email; Business (C) is 24/7 but has no dedicated TAM.
Related topics
AWS Trusted Advisor · AWS Pricing & Free Tier · Well-Architected Framework
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